| 18 | | These are the available options for the ''[notification]'' section in trac.ini. |
| 19 | | * '''smtp_enabled''': Enable email notification. |
| 20 | | * '''smtp_server''': SMTP server used for notification messages. |
| 21 | | * '''smtp_user''': (''since 0.9'') User name for authentication SMTP account. |
| 22 | | * '''smtp_password''': (''since 0.9'') Password for authentication SMTP account. |
| 23 | | * '''smtp_from''': Email address to use for ''Sender''-headers in notification emails. |
| 24 | | * '''smtp_replyto''': Email address to use for ''Reply-To''-headers in notification emails. |
| 25 | | * '''smtp_default_domain''': (''since 0.10'') Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings. |
| 26 | | * '''smtp_always_cc''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.'' |
| 27 | | * '''smtp_always_bcc''': (''since 0.10'') List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification email |
| 28 | | * '''always_notify_reporter''': Always send notifications to any address in the reporter field. |
| 29 | | * '''always_notify_owner''': (''since 0.9'') Always send notifications to the address in the owner field. |
| 30 | | * '''always_notify_updater''': (''since 0.10'') Always send a notification to the updater of a ticket. |
| 31 | | * '''use_public_cc''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy). |
| 32 | | * '''use_short_addr''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server. |
| 33 | | * '''mime_encoding''': (''since 0.10'') E-mail notifications are always sent in 7-bit mode. This option allows to select the MIME encoding scheme. Supported values: |
| 34 | | * `base64`: default value, works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines. |
| 35 | | * `qp` or `quoted-printable`: best for european languages (more compact than base64), not recommended for non-ASCII text (less compact than base64) |
| 36 | | * `none`: no encoding. Use with plain english only (ASCII). E-mails with non-ASCII chars won't be delivered. |
| 37 | | |
| 38 | | Either '''smtp_from''' or '''smtp_replyto''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails. |
| 39 | | |
| 40 | | === Example Configuration === |
| 41 | | |
| | 28 | These are the available options for the `[notification]` section in trac.ini. |
| | 29 | |
| | 30 | * '''`smtp_enabled`''': Enable email notification. |
| | 31 | * '''`smtp_from`''': Email address to use for ''Sender''-headers in notification emails. |
| | 32 | * '''`smtp_from_name`''': Sender name to use for ''Sender''-headers in notification emails. |
| | 33 | * '''`smtp_replyto`''': Email address to use for ''Reply-To''-headers in notification emails. |
| | 34 | * '''`smtp_default_domain`''': (''since 0.10'') Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings. |
| | 35 | * '''`smtp_always_cc`''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.'' |
| | 36 | * '''`smtp_always_bcc`''': (''since 0.10'') List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification email |
| | 37 | * '''`smtp_subject_prefix`''': (''since 0.10.1'') Text that is inserted before the subject of the email. Set to "!__default!__" by default. |
| | 38 | * '''`always_notify_reporter`''': Always send notifications to any address in the reporter field (default: false). |
| | 39 | * '''`always_notify_owner`''': (''since 0.9'') Always send notifications to the address in the owner field (default: false). |
| | 40 | * '''`always_notify_updater`''': (''since 0.10'') Always send a notification to the updater of a ticket (default: true). |
| | 41 | * '''`use_public_cc`''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy). |
| | 42 | * '''`use_short_addr`''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server. |
| | 43 | * '''`ignore_domains`''': Comma-separated list of domains that should not be considered part of email addresses (for usernames with Kerberos domains). |
| | 44 | * '''`mime_encoding`''': (''since 0.10'') This option allows selecting the MIME encoding scheme. Supported values: |
| | 45 | * `none`: default value, uses 7bit encoding if the text is plain ASCII, or 8bit otherwise. |
| | 46 | * `base64`: works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines. |
| | 47 | * `qp` or `quoted-printable`: best for european languages (more compact than base64) if 8bit encoding cannot be used. |
| | 48 | * '''`ticket_subject_template`''': (''since 0.11'') A [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet used to get the notification subject. |
| | 49 | * '''`email_sender`''': (''since 0.12'') Name of the component implementing `IEmailSender`. This component is used by the notification system to send emails. Trac currently provides the following components: |
| | 50 | * `SmtpEmailSender`: connects to an SMTP server (default). |
| | 51 | * `SendmailEmailSender`: runs a `sendmail`-compatible executable. |
| | 52 | |
| | 53 | Either '''`smtp_from`''' or '''`smtp_replyto`''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails. |
| | 54 | |
| | 55 | The following options are specific to email delivery through SMTP. |
| | 56 | * '''`smtp_server`''': SMTP server used for notification messages. |
| | 57 | * '''`smtp_port`''': (''since 0.9'') Port used to contact the SMTP server. |
| | 58 | * '''`smtp_user`''': (''since 0.9'') User name for authentication SMTP account. |
| | 59 | * '''`smtp_password`''': (''since 0.9'') Password for authentication SMTP account. |
| | 60 | * '''`use_tls`''': (''since 0.10'') Toggle to send notifications via a SMTP server using [http://en.wikipedia.org/wiki/Transport_Layer_Security TLS], such as GMail. |
| | 61 | |
| | 62 | The following option is specific to email delivery through a `sendmail`-compatible executable. |
| | 63 | * '''`sendmail_path`''': (''since 0.12'') Path to the sendmail executable. The sendmail program must accept the `-i` and `-f` options. |
| | 64 | |
| | 65 | === Example Configuration (SMTP) === |
| | 75 | === Example Configuration (`sendmail`) === |
| | 76 | {{{ |
| | 77 | [notification] |
| | 78 | smtp_enabled = true |
| | 79 | email_sender = SendmailEmailSender |
| | 80 | sendmail_path = /usr/sbin/sendmail |
| | 81 | smtp_from = notifier@example.com |
| | 82 | smtp_replyto = myproj@projects.example.com |
| | 83 | smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com |
| | 84 | }}} |
| | 85 | |
| | 86 | === Customizing the e-mail subject === |
| | 87 | The e-mail subject can be customized with the `ticket_subject_template` option, which contains a [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is: |
| | 88 | {{{ |
| | 89 | $prefix #$ticket.id: $summary |
| | 90 | }}} |
| | 91 | The following variables are available in the template: |
| | 92 | |
| | 93 | * `env`: The project environment (see [trac:source:/trunk/trac/env.py env.py]). |
| | 94 | * `prefix`: The prefix defined in `smtp_subject_prefix`. |
| | 95 | * `summary`: The ticket summary, with the old value if the summary was edited. |
| | 96 | * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, e.g. `$ticket.milestone`. |
| | 97 | |
| | 98 | === Customizing the e-mail content === |
| | 99 | |
| | 100 | The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this: |
| | 101 | |
| | 102 | {{{ |
| | 103 | $ticket_body_hdr |
| | 104 | $ticket_props |
| | 105 | {% choose ticket.new %}\ |
| | 106 | {% when True %}\ |
| | 107 | $ticket.description |
| | 108 | {% end %}\ |
| | 109 | {% otherwise %}\ |
| | 110 | {% if changes_body %}\ |
| | 111 | ${_('Changes (by %(author)s):', author=change.author)} |
| | 112 | |
| | 113 | $changes_body |
| | 114 | {% end %}\ |
| | 115 | {% if changes_descr %}\ |
| | 116 | {% if not changes_body and not change.comment and change.author %}\ |
| | 117 | ${_('Description changed by %(author)s:', author=change.author)} |
| | 118 | {% end %}\ |
| | 119 | $changes_descr |
| | 120 | -- |
| | 121 | {% end %}\ |
| | 122 | {% if change.comment %}\ |
| | 123 | |
| | 124 | ${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)} |
| | 125 | |
| | 126 | $change.comment |
| | 127 | {% end %}\ |
| | 128 | {% end %}\ |
| | 129 | {% end %}\ |
| | 130 | |
| | 131 | -- |
| | 132 | ${_('Ticket URL: <%(link)s>', link=ticket.link)} |
| | 133 | $project.name <${project.url or abs_href()}> |
| | 134 | $project.descr |
| | 135 | }}} |
| | 162 | |
| | 163 | == Customizing e-mail content for MS Outlook == |
| | 164 | |
| | 165 | Out-of-the-box, MS Outlook normally presents plain text e-mails with a variable-width font; the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template]. |
| | 166 | |
| | 167 | Replace the following second row in the template: |
| | 168 | {{{ |
| | 169 | $ticket_props |
| | 170 | }}} |
| | 171 | |
| | 172 | with this instead: |
| | 173 | {{{ |
| | 174 | -------------------------------------------------------------------------- |
| | 175 | {% with |
| | 176 | pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in |
| | 177 | [c.strip() for c in |
| | 178 | ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]]; |
| | 179 | sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone', |
| | 180 | 'Component', 'Severity', 'Resolution', 'Keywords'] %}\ |
| | 181 | ${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)} |
| | 182 | {% end %}\ |
| | 183 | -------------------------------------------------------------------------- |
| | 184 | }}} |
| | 185 | |
| | 186 | The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table, when using MS Outlook. |
| | 187 | {{{#!div style="margin: 1em 1.75em; border:1px dotted" |
| | 188 | {{{#!html |
| | 189 | #42: testing<br /> |
| | 190 | --------------------------------------------------------------------------<br /> |
| | 191 | <table cellpadding=0> |
| | 192 | <tr><td>Reporter:</td><td>jonas@example.com</td></tr> |
| | 193 | <tr><td>Owner:</td><td>anonymous</td></tr> |
| | 194 | <tr><td>Type:</td><td>defect</td></tr> |
| | 195 | <tr><td>Status:</td><td>assigned</td></tr> |
| | 196 | <tr><td>Priority:</td><td>lowest</td></tr> |
| | 197 | <tr><td>Milestone:</td><td>0.9</td></tr> |
| | 198 | <tr><td>Component:</td><td>report system</td></tr> |
| | 199 | <tr><td>Severity:</td><td>major</td></tr> |
| | 200 | <tr><td>Resolution:</td><td> </td></tr> |
| | 201 | <tr><td>Keywords:</td><td> </td></tr> |
| | 202 | </table> |
| | 203 | --------------------------------------------------------------------------<br /> |
| | 204 | Changes:<br /> |
| | 205 | <br /> |
| | 206 | * component: changset view => search system<br /> |
| | 207 | * priority: low => highest<br /> |
| | 208 | * owner: jonas => anonymous<br /> |
| | 209 | * cc: daniel@example.com =><br /> |
| | 210 | daniel@example.com, jonas@example.com<br /> |
| | 211 | * status: new => assigned<br /> |
| | 212 | <br /> |
| | 213 | Comment:<br /> |
| | 214 | I'm interested too!<br /> |
| | 215 | <br /> |
| | 216 | --<br /> |
| | 217 | Ticket URL: <http://example.com/trac/ticket/42><br /> |
| | 218 | My Project <http://myproj.example.com/><br /> |
| | 219 | }}} |
| | 220 | }}} |
| | 221 | |
| | 222 | However, it's not as perfect as an HTML formatted e-mail would be, but presented ticket properties are at least readable... |
| | 223 | |
| | 224 | |
| | 225 | == Using GMail as the SMTP relay host == |
| | 226 | |
| | 227 | Use the following configuration snippet |
| | 228 | {{{ |
| | 229 | [notification] |
| | 230 | smtp_enabled = true |
| | 231 | use_tls = true |
| | 232 | mime_encoding = base64 |
| | 233 | smtp_server = smtp.gmail.com |
| | 234 | smtp_port = 587 |
| | 235 | smtp_user = user |
| | 236 | smtp_password = password |
| | 237 | }}} |
| | 238 | |
| | 239 | where ''user'' and ''password'' match an existing GMail account, ''i.e.'' the ones you use to log in on [http://gmail.com] |
| | 240 | |
| | 241 | Alternatively, you can use `smtp_port = 25`.[[br]] |
| | 242 | You should not use `smtp_port = 465`. It will not work and your ticket submission may deadlock. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See [comment:ticket:7107:2 #7107] for details. |
| | 243 | |
| | 244 | == Filtering notifications for one's own changes == |
| | 245 | In Gmail, use the filter: |
| | 246 | |
| | 247 | {{{ |
| | 248 | from:(<smtp_from>) (("Reporter: <username>" -Changes) OR "Changes (by <username>)") |
| | 249 | }}} |
| | 250 | |
| | 251 | For Trac .10, use the filter: |
| | 252 | {{{ |
| | 253 | from:(<smtp_from>) (("Reporter: <username>" -Changes -Comment) OR "Changes (by <username>)" OR "Comment (by <username>)") |
| | 254 | }}} |
| | 255 | |
| | 256 | to delete these notifications. |
| | 257 | |
| | 258 | In Thunderbird, there is no such solution if you use IMAP |
| | 259 | (see http://kb.mozillazine.org/Filters_(Thunderbird)#Filtering_the_message_body). |
| | 260 | |
| | 261 | The best you can do is to set "always_notify_updater" in conf/trac.ini to false. |
| | 262 | You will however still get an email if you comment a ticket that you own or have reported. |
| | 263 | |
| | 264 | You can also add this plugin: |
| | 265 | http://trac-hacks.org/wiki/NeverNotifyUpdaterPlugin |
| | 266 | |
